EFFLEURAGE Privacy Policy
This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the
effleuragehair.co.uk website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected
and used. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this
information. This Policy is a legally binding agreement between you ("User", "you" or "your") and Effleurage Hair & Beauty Limited ("Effleurage
Hair & Beauty Limited", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood,
and agree to be bound by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or control,
or to individuals that we do not employ or manage.
Automatic collection of information
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as
your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting
before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you
search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and
traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user
of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify
you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain
Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you
make a purchase, or fill any online forms on the Website. When required, this information may include the following:
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Payment information such as credit card details, bank details, etc.
- Geolocation data such as latitude and longitude.
- Any other materials you willingly submit to us such as articles, images, feedback, etc.
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about
you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal
Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what
information is mandatory are welcome to contact us.
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal
Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.
Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts - Fulfill and manage orders - Deliver products or services - Improve products and services
- Send marketing and promotional communications - Respond to inquiries and offer support - Request user feedback
- Improve user experience- Post customer testimonials - Administer prize draws and competitions
- Enforce terms and conditions and policies - Protect from abuse and malicious users
- Respond to legal requests and prevent harm - Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one
of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the
processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is
necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for
compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the
exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having
to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to
the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement
necessary to enter into a contract.
Billing and payments
In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing
payments. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete,
your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data
exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and
Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for
malware are performed on a regular basis for additional security and protection.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may share
your information with your consent with our trusted third parties that work with us, any other affiliates and subsidiaries we rely upon to assist in
the operation of the Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These service
providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal
requirements. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with
ours or who agree to abide by our policies with respect to Personal Information. These third parties are given Personal Information they need
only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own
marketing or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar
legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets,
your user account, and Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our
agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating
your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period
expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data
portability cannot be enforced after the expiration of the retention period.
Transfer of information
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are
entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization
governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to
safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with
us using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the
right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to
the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if
information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information
undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have
the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any
purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us;
(vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to
have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by
automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations
thereof.
The right to object to processing
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the
legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the
objection.
Data protection rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Effleurage Hair & Beauty Limited aims to
take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what
Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you
have the following data protection rights:
- You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
- You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to
complete the Personal Information you believe is incomplete.
- You have the right to request the erase your Personal Information under certain conditions of this Policy.
- You have the right to object to our processing of your Personal Information.
- You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal
Information, we may store it but will not process it further.
- You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used
format.
- You also have the right to withdraw your consent at any time where Effleurage Hair & Beauty Limited relied on your consent to process your
Personal Information.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information,
please contact your local data protection authority in the European Economic Area (EEA).
How to exercise these rights
Any requests to exercise your rights can be directed to Effleurage Hair & Beauty Limited through the contact details provided in this document.
Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information
that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. You must
include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you
with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information
relates to you.
Privacy of children
We recognize the need to provide further privacy protections with respect to Personal Information we may collect from children and take many
special precautions to protect the privacy of children. We do not require any Personal Information from them at any time. We encourage children
to consult with their parents before submitting any information to any online resource . We believe parents should be involved in the online
activities of their children and suggest that parents do their best to provide their children with a safe and friendly online environment.
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85 - 87 Station Rd Langley Mill NG164DU 01773-715261